Supervised Contact
Structured, in-person visits between children and non-residential parents in a safe, supportive setting.
Supervised contact & changeovers · Perth, WA
Children’s contact service in Perth, safe and supervised.
A calm, neutral and professionally supervised space for separated families in Perth and across Western Australia, so children can keep their important relationships while staying safe.
Our operations are fully aligned with the Australian Government Attorney-General’s Department Children’s Contact Services: Guiding Principles Framework for Good Practice (October 2018).
Trained, professional staffEvery session supervised
Child-focused approach
Focused on the safety and wellbeing of children in a supportive environment.
Safe environment
Professionally supervised sessions ensuring a calm, conflict-free experience.
Professional service
Trusted support for families, case managers and legal professionals.
Meet Safe Steps
Every step planned around the child
From the first referral to every supervised visit, our trained team keeps contact calm, safe and consistent.
- Independent and neutral
- Aligned with the national CCS framework
- Serving families across Western Australia
Who we are
A neutral place where children come first
Safe Steps Children’s Contact Services is an independent Children’s Contact Service based in Western Australia, supporting families through separation with professionally supervised contact and safe changeover arrangements.
We provide a secure and neutral environment where children can maintain meaningful contact, with every session managed by trained staff to ensure safety and consistency. Our service is child-focused, respectful and aligned with best-practice standards.
We work closely with:
Parents & carersDepartment of Communities (DoC)Legal professionals & case managers
What we offer
Supervised contact and family support services
Every arrangement is planned around the child, with trained staff present from arrival to departure.
Supervised Changeover
Carefully managed handovers between parents without direct interaction, reducing conflict.
Off-Site Supervised Visits
Visits at approved community locations when suitable — flexible, with full oversight.
Online Supervised Contact
Secure video sessions, monitored by trained staff, when in-person visits aren’t possible.
Court Reports
Clear, objective observational reports prepared for legal proceedings.
Intake & Risk Assessment
A comprehensive initial assessment ensures the right safety measures are in place before services begin.
How it works
Four safe steps from referral to first session
Our process is clear, structured and focused on the safety and wellbeing of children at every stage.
1
Referral received
We receive a referral from the Department of Communities or an authorised source.
2
Initial contact
Our team contacts both parents separately to understand the situation and explain next steps.
3
Assessment & planning
A risk assessment is completed and a tailored plan developed for safe, appropriate contact.
4
Sessions begin
Supervised contact or changeovers are scheduled and managed by trained staff.
FAQs
Questions families ask
Straight answers about how supervised contact and changeovers work at Safe Steps.
Still have questions? →What is a children’s contact service?
A children’s contact service provides a safe, neutral place for children to spend time with a parent or family member they don’t live with. At Safe Steps, this includes supervised contact, supervised changeovers, off-site and online supervised visits, and court reports. Our role is to supervise and observe: we don’t provide therapy, mediation or legal advice, and we don’t enforce court orders.
Who can make a referral?
Family lawyers, independent children’s lawyers, case managers, the Department of Communities, other services and community organisations can refer families to us. Parents are also welcome to refer themselves. We acknowledge referrals within 2 business days and confirm a decision within 5 business days of receiving a complete referral.
Do I need a court order?
Not always. Some families use our services by agreement, while others are required to by court orders or a referral. If there are orders in place, we’ll plan arrangements in line with them.
Will I have to see the other parent?
No. Each parent completes intake separately, arrival and departure times are staggered, and supervised changeovers are arranged so parents don’t need to meet or communicate directly.
Are your staff screened?
Yes. All our workers hold a current Working With Children Check and National Police Clearance, and Safe Steps holds public liability and professional indemnity insurance.
What areas do you cover?
We support families across Western Australia, including Perth and regional areas, subject to staff availability in your area. Online supervised contact is also available where it’s assessed as suitable. Travel costs may apply for locations more than 20 km from our base.
What are your hours?
Our services are available 24/7, including weekends and public holidays, subject to staff availability. Our office is open Monday to Friday, 8am to 6pm, for enquiries and referrals, and we also respond on weekends.
How much does it cost?
Every family’s needs are different, so fees depend on the type of service, how often sessions happen and how long they run. Your initial enquiry is free and there’s no obligation. The best way to start is to email info@safestepsccs.com.au with a few details about your situation, so we can assess your needs and get back to you.
Resources & news
Latest articles
Guidance for parents and professionals navigating supervised contact.
Coming soon
Preparing your child for their first supervised visit
Practical tips to help children feel calm and confident.
Coming soon
What to expect at a supervised changeover
A step-by-step look at how handovers work at Safe Steps.
Coming soon
A guide for case managers making a referral
What information we need and how the process runs.
Make a referral or get in touch
Parents, case managers and legal professionals seeking supervised contact services — our team is here to help.